Privacy policy

Vietcraft.art operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details: including your name, address, billing address, shipping address, phone number, and email address.
• Financial information: including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information: including your username, password, security questions, preferences, and settings.
• Transaction information: including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information: including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information: including information regarding your interaction with the Services, such as how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services: including from your device when you use our products or services or visit our websites, through the use of cookies and similar technologies.
• From our service providers: including when we engage technical partners, e-commerce platform vendors, or payment processors to enable certain technologies and process your personal information on our behalf.
• From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services: We use your personal information to perform our contract with you, process payments, fulfill orders, remember preferences, send account-related notifications, manage purchases, returns, and exchanges, arrange shipping, and create a customized shopping experience for you.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending promotional communications by email, text message, or postal mail, and displaying online advertisements on our Services or other websites based on your activity.
• Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and secure our systems.
• Communicating with You: We use your personal information to provide customer support, respond to inquiries, provide effective services, and maintain our business relationship with you.
• Legal Reasons: We use your personal information to comply with applicable laws, respond to valid legal processes, or enforce and investigate potential violations of our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes subject to this Privacy Policy. Such circumstances may include:

• With Service Providers & Platform Vendors: We share data with vendors and third parties who perform services on our behalf (e.g., IT management, e-commerce infrastructure, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
• With Business and Marketing Partners: To provide marketing services and personalized advertising based on your online activity. Depending on where you reside, you may have the right to direct us not to share your information for targeted advertising.
• With Your Consent: When you direct, request, or consent to our disclosure of certain information to third parties, such as to ship products or through your use of integrated social media widgets.
• Corporate Transactions & Legal Compliance: In connection with a business transaction (such as a merger or acquisition), to comply with legal obligations, enforce our terms, or protect and defend our rights and the rights of our users.

Platform & Infrastructure Operations

Our Services are hosted and facilitated by specialized third-party e-commerce platform providers and technical infrastructure partners. These providers collect and process personal information about your access to and interaction with the Services in order to operate, maintain, and improve our store functionality and security. Information you submit to the Services may be transmitted to and stored by these trusted service providers on servers located globally in accordance with strict data protection standards.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such third-party sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, information sent to us may not be secure while in transit. We recommend using secure channels when communicating sensitive information.

How long we retain your personal information depends on various factors, such as maintaining your account, providing Services, complying with legal obligations, resolving disputes, or enforcing applicable agreements.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information:

• Right to Access / Know: Request access to personal information we hold about you.
• Right to Delete: Request deletion of your personal information.
• Right to Correct: Request correction of inaccurate personal information.
• Right of Portability: Receive a copy of your personal information or request transfer to a third party.
• Right to Opt-Out: Opt-out of the "sale" or "sharing" of personal information for targeted advertising purposes.
• Managing Communication Preferences: Opt-out of promotional emails at any time using the unsubscribe link in our communications.

Additional Rights for UK & European Economic Area (EEA) Residents:

• Objection & Restriction of Processing: Request us to stop or limit processing for certain purposes.
• Withdrawal of Consent: Withdraw consent at any time where processing relies on your consent.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing requests as required by law.

Complaints & International Transfers

If you have complaints about how we process your personal information, please contact us using the details below. EEA and UK residents also have the right to lodge a complaint with their local data protection supervisory authority.

We may transfer, store, and process your personal information outside of your country of residence. When transferring data internationally, we rely on recognized legal transfer mechanisms (such as Standard Contractual Clauses) to ensure an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, or for operational, legal, or regulatory reasons. Revised policies will be posted on this page with an updated "Last Updated" date.